Earlier this week we discussed SRM’s Jesse McGannon’s first three pillars of operational excellence. In doing so, we further highlighted the importance of location strategy, member experience and brand differentiation, and organizational redesign. Now we will visit and elaborate on the final four pillars.

Since covid-19, credit union leaders are evaluating the capabilities of their existing operations. Read below to see NSP’s take on the first three of Strategic Resource Management’s Jesse McGannon's seven pillars of operational excellence.